A couple of things not to do when talking to customer support... me being customer support.


One of my customers today sounded like he ate an entire box of Captain Crunch while I was helping him. Granted, there was some time when I had to remote to his machine so he could do nothing but sit there and wait, but did he have to eat the whole box in one mouthful?

Also, when I tell you to do something, don't repeat it back to me over and over, for instance- I say "Click on your My Computer" Don't say. "Click on My Computer?" I am not trying to have a crazy person's dialogue with you, I actually want you to click on the icon that says, MY COMPUTER. I do not need to hear an echo 5 times in a row of what I tell you to do. You stupid parrot.


Please do not get angry with me, or expect me to know who wrote this latest Virus- I can be a plethora of information, but I don't know everything for crying out loud, if I did, do you think I would be answering phones for a living???