You Won't Like Me When I'm Angry
I bought a really nice alarm for my truck from Best Buy right before I left for Hawaii. My mom took it up to Best Buy for me for the installation while I was gone and unfortunately one of the pieces they installed was faulty and so she had to schedule an appointment to have it re-installed later.
She took it back a week later and they had sold the new part that they had ordered for her, so they sheduled yet another appointment for last Saturday at 10:00am. By this time I was back from Hawaii and so I took the truck myself. I dropped the truck off at the correct time and went out to lunch with some friends. The guy at Best Buy said he would call me when it was done. At 1:30 he still hadn't called and when I got there I saw that it was no longer in the installation bay and so I assumed it was complete.
I went into the store to pick up my truck and the guy never even touched it. Needless to say - I was three shades of LIVID. I immediately asked the guy, "Why didn't you just call me when you realized you didn't have the part?" His reply, "I forgot to call, we are short-handed, blah, blah, blah, excuses, excuses".
To sum things up I ended up asking for the manager about 6 times and he never got him for me. He finally did get me an appointment in Plano because I complained to him that I had driven from Plano to have the alarm installed in Denton because they were out of this particular alarm in Plano.
After asking for the manager again I could feel the my body starting to expand as my heart rate increased to about 1000 beats per minute. Blood vessels were engorged twice their normal capacity and they threatened to burst through my skin. I finally stormed out of their before I hit the guy because people, when you pay 700 dollars for a car alarm and you have a new car that they are installing it in - you want it done right - and done right the first time.
I calm down, I leave.
The next day I go to Plano to have the faulty part installed - I get there at 5pm as I was told to and the guy says to me, "We don't make appointments for 5pm, you were supposed to be here between 12 and 1."
I just turned and walked out immediately knowing that if I had stayed I probably would have picked that little man up and used his body to thrash the vehicle he was currently working on.
Being human means that we must constantly keep our emotions and desires in check. This steadfast restraint is indeed what makes us human, but every now and then the animal inside wants to come out. I am nice most of the time, but when I finally do get upset, I get very upset, my clothes rip, I turn green, and all hell breaks loose.
I called Best Buy the next day and got my money back for the part and the installation. I even got a 25.00 gift card for my trouble - but I was still disappointed in myself for not controlling my emotion on Saturday and insisting that I speak with the manager for the 8th time.
22 Comments:
Anyone would have been angry, Eddo. Sounds ridiculously inconsiderate.
I once sat at the Toyota service center for four hours while waiting for new tires because the mechanic couldn't be bothered to come look for me to ask what brand of tires I wanted and the intercom system wasn't working. I was furious.
When something like that happens to you then you have the right to speak with the manager. Things like that don't need to happen.
You shouldn't have gotten a gift certificate, you should have gotten a free plasma television.
At least you walked away from the man. I probably would have said something nasty to him.
sad. so, have you never had the alarm installed? that sucks. :( i'm sad for you.
i think that if i were one of those guys, i would have called the manager as soon as your 6'5" muscle-y frame came near me. just for protection. :)
Just put a check in the mail to you. That should make you feel better!
You big MEANIE!
Just.Kidding... I would have "used the force on them."
You WILL go get your manager...
*I will go get my manager...*
You DO not feel the pain I am inflicting on you right now...
*I do not feel the pain you are inflicting on mey right now...*
Back in my heydays I would have been so loud that the people at the Best Buy the next STATE over calling asking if they needed reinforcements.
Luckily for me, (and them) I have since calmed down. But one things for sure I would have not walked away without speaking to the manager. I would have gone from person to person until I found them.
"Excuse me are YOU the manager?"
"No"
"Okay thanks, {next person} Excuse me are YOU the manager?"
"No"
"Okay, thanks"
You did good with keeping your cool. I am proud :)
All of you are soo funny. I used to not stand up for myself enough - now I find that I over-compensate sometimes and I start to get heated about little things - perhaps it is my age, but now I just won't tolerate stupidity, laziness, or even the slightest hint of attitude.
Eddie I got this story in person if not abbreviated. I like the blog version better and I still feel your pain.
um, EM, we ALL want checks in the mail. :)
Jes, you have to be able to use Dreamweaver MX 2004 - then you get checks in the mail... *grins smugly*
Today is foreign food Friday - I am bout to bounce out for some carribean! Yum!
oh! oh! Eddie! off the topic:
have you seen Hitch? did you LOVE it? i am sure you wrote an entry about it, but i don't want to go back through all of your entries to find out.
anyways, i saw it last night. i COULD NOT STOP TELLING ROGER how much the actress who played Allegra Cole looked JUST LIKE Dooce!
did you think so too?
Yep, Jes - she does look JUST LIKE DOOCE - good call.
And I did see Hitch... I posted about it under my admit section ->
I Hate to Admit it But...
I AM GAY FOR WILL SMITH...
Not really gay but I could go for a hi five and a cool handshake.
For real though, don't you just want to hang out with Will? Did you see Hitch, wasn't he just cool. And didn't you grow up watching The Fresh Prince? And remember his cool song Summer, Summer, Summa time...
Last night big Will was on Jay Leno and he was so funny, he's just laid back sippin' on gin and juice with his mind on his money and his money on his mind
Eddo, I still think you need the kill switch!, but I guess if the alarm goes off, you could switch into kill mode and run out there!! lol
That title brought me back to my childhood watching The Hulk on Friday nights. Too funny! Sorry to hear about all your trouble. As one wise person once said to me: "The leading cause of stress is reality." :)
OMG, I so would have eaten that little man for dinner. LOL But then I'm pregnant, hormonal, and not very patient. Have you tried looking online for a corporate "contact us" number where you can call and complain to the district or regional manager? Be sure and tell then that you were never allowed to speak to the store manager. Did you get the clerk's name? Surely they can do better than a lousy $25 gift certificate.
Crazy4acop is out for blood.
lol.
Sorry to hear about the whole problem. I had a similar problem with Best Buy when trying to get them to install a six disk changer in my truck. Eventually, I just gave up. I was so miffed, I had my wife hold onto my gun for me. Didn't want to lose it and a) shoot someone in anger or b) eat my own gun in frustration.
On another note: Alarm bad. Lojack good. (And probably cheaper, too.) Alarms just annoy you and don't really draw attention to your car. Lojack will get your car back in about half an hour.
Just try not to think about it. It'll probably just make you angry.
Heh... customer service at Best Buy. Why must it always suck?
And it's such a great store.
Eddo - I say you did good! I used to "loose it" - now my family knows when I "get quiet & a certain look on my face" that they head for the door...no clerk would stop me from finding the manager. I would quietly go to employee to employee until the mananger was in front of me...then in a Quiet but scary voice would let him/her know exactly how I feel.
Like, Robin, it reminded me of The Incredible Hulk. I can sometimes turn green, but I use up a lot of shirts.
Don't ever say you are gay for will smith, please.
Now, as for this fiasco, I am proud that you didn't play Pinata with the dumbasses of Best Buy. You know, a letter including you are a popular blogger, have posted about their piss poor service, and will continue to do so might just get you more than the gift card...Im just saying. Someone told me a happy customer tells three and an unhappy one tells nine. You've told the WHOLE INTERNET, my friend. YOU ARE HOLDING ALL OF THE CARDS. So, I say ante up and call!
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