A Hooters Complaint
Dear Hooters-
Yesterday I was in your McKinney restaurant trying to pick up my "to go" order which I had called in 15 minutes before driving down to pick it up. This is the first time I have ever had a complaint against hooters, and yes, I have been to your restaurant on many, many occasions. I have feasted on platters of 50-100 wings more times than you can shake a stick at and every time I have left extremely satisfied. However, much to my disappointment, yesterday I had to wait for my wings for another 30 minutes after I arrived at your McKinney location. Forced to stand in that miserable 12x12 Store while I waited for my wings was annoying, and infuriating- I finally asked for my money back as I had a previous appointment and now I was running late. When I asked the girl for my money back she said, "Well, I think your food is up now, let me go talk to the manager" So Vanessa walked away for about 5 minutes, and comes back without my wings or my money, and then she grabs the receipt and tells me, "One more moment". I see her go and talked to her manager and then go and wait for my wings- so in total I am at your store for about 40 minutes and running late for my appointment.
I was temtped to tell Vanessa, "I don't want the wings, I want my money". But I did not want to upset her, it was not her fault that her manager was not man enough to come out and apologize to me, and I didn't want to make things hard on her. However, I wish I had told her to pass on the wings because they had about two drops of sauce on them and they were the lamest wings I have ever gotten from Hooters. Looks like from now on I will get my wing "fix" from Wingstop.
Disgusted in Dallas